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Polk City, Iowa

Water & Sewer Information

Utility Rates

Click here to read current utility rates

Water / Sewer Service

To begin water / sewer service: 
To start, stop or change water and sewer utilities contact City Hall.  A $100 deposit is required to start service, but the deposit will be waived if you set up an automatic payment (ACH) of your water bill.  The Authorization Form for direct payment can be downloaded here,or obtained at City Hall.

Meter Reading & Billing

·       Each month the water meter is read by a Neptune remote device, which produces a radio signal to transmit the meter reading recording your water usage.

·       Meters are read between the 24th and 28th days of the month, which may vary depending on when the weekend occurs.

·       Water and sewer utility services bill is sent out on the last business day of the month.

·       Payment is due on or before the second to last business day of the following month.

·       Payments received after the bill due date, are considered late and delayed payment fee will be applied.


Payment Options

·       ACH - Automatic payment initiated by the City of Polk City. For more information or to apply for automatic withdrawal, email support@polkcityia.gov or call 515-984-6233.

·       Online – The City of Polk City now accepts payments online!  Click here for this one-time payment method.  To set up recurring payments please use the ACH option.

·       Drop box - Available 24/7, outside the front door of City Hall.

·       In person - At City Hall, Monday through Friday between 8 a.m. and 5 p.m.

Find out about Polk City's water & sewer line repair plans offered through Polk City's partnership with HomeServe USA.  



The City of Polk City is a member of the Des Moines Metropolitan Wastewater Reclamation Authority (WRA), which is made-up of metro area municipalities, counties and sewer districts. They work together to protect public health and to enhance the environment by recycling wastewater and being the preferred treatment facilities for hauled liquid wastes. The WRA includes a conveyance system and a treatment facility. The conveyance system connects each of the participating communities in Dallas, Polk and Warren Counties to the wastewater treatment facility. The system includes 125 miles of sanitary sewer with pipe sizes up to 144” in diameter, equalization basins and lift stations.

Routine Sewer Cleaning

The City of Polk City has a routine cleaning program of the sanitary sewers. We contract with a company to use a pressurized water jet and vacuum system to clean the City's sanitary sewer pipes. This will improve the sewer’s performance and significantly reduce the chance for future sewer backups and related problems.


Storm Water

Storm Intake Grates located in the streets are to collect water runoff from storms.  Sometimes debris from yards and streets can block a storm grate and prevent it from properly draining.  If you see a blocked storm grate or a storm grate that is broken or missing please contact City Hall. 


Water Outages

There are two types of water outages: scheduled and emergency.  Scheduled outages include outages required for maintenance, repair, or alteration of the system.  Emergency outages include water main breaks or system damage.


In the case of a scheduled outage every attempt will be made to notify all affected customers.  Typically, crews will go door-to-door the day prior to the scheduled outage and if there is no answer a door hanger will be left.

Main Breaks

If a main break occurs in your neighborhood, DSM Water Works crews will work quickly to make the repair and restore water service.  Due to the urgency of such situations, the crews make the repair process their top priority.  Occasionally, this means water service may be interrupted for periods of time without prior notification. 

When the water comes back on

There will likely be air in your water service piping when the water is turned back on.  It is a good idea to run water from a faucet that does not have an aerator screen immediately following a water outage.  Bathtubs and hosed bibs are good candidates.  Open faucets slowly to allow the air to escape.  Air will make a spurting or hissing sound as it escapes through the faucet.  Once the water is flowing, allow the faucet to run for a minute or two.  The water may be cloudy at first due to air in the water or particles that dislodged as the pipes filled with water.  This should clear fairly quickly.  If water is cloudy throughout the house and it does not clear after allowing the water to run for several minutes, contact City Hall at 515-984-6233 for assistance.

If kitchen or bathroom faucets do not perform normally following a water outage it may be necessary to remove the aerator screen.  Typically, the aerator can simply be unscrewed from the faucet. Inspect the screen for small particles and rinse away any you find.  Reinstall the aerator and test performance of the faucet again.  If you experience difficulties such as low pressure throughout the house following a water outage call City Hall at 515-984-6233 for assistance.


Contact City Hall

112 3rd Street
PO Box 426
Polk City, IA 50226


Phone: 515-984-6233
Fax: 515-984-6177

Friends of Polk City

  • Polk City Development Corporation
  • Wolf Creek Technology Web Design
  • North Polk School District
  • Polk City Community Foundation
  • Polk City Chamber of Commerce
  • Big Creek Historical Society
  • Polk City Square
  • Polk City Fire Department

Contact Info

City Hall
112 3rd Street
PO Box 426
Polk City, IA 50226

Phone: (515) 984-6233

Fax: (515) 984-6177

Email Us

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